PRODUCT SUPPORT
Let’s get you
moving again.
Help with your Sovereign environment, from access to everyday workflows.
Tell us what you were trying to do and what happened. A clear description helps us understand where to begin.
Email product supportCOMMON STARTING POINTS
Find your
next step.
I can’t access my workspace.
Check that you are using the address supplied by your organization and the intended account. Contact your local administrator about access or role assignments. If the issue persists, email support with the error wording, without sharing your password.
A document isn’t appearing in answers.
Check that the document is in the intended collection, has finished processing, and is available to your workspace. Include the file type and processing status in a support request rather than sending the private document.
A training run needs attention.
Keep the original dataset and model version available. Note the training stage, product version, hardware, and error wording. Send that context to support without attaching private examples or recordings.
I have a deployment or hardware question.
For an existing installation, contact support with the platform version and relevant environment details. If you are planning a new deployment, start with Sales & demos so we can discuss requirements.
STILL EXPLORING SOVEREIGN?